Website Cancellation Instructions

If you signed up on TheYogaCollective.com and wish to cancel your auto-recurring subscription, follow the steps below.

• You can only cancel from where you initiated your membership. You cannot cancel a membership initiated on our website through the App, and vice versa.
• Upon cancelling, there will be no further charges. You will still have full access to the site until your current subscription ends.

1. Log in to your account at TheYogaCollective.com.
2. Click “Yoga Profile” in the menu bar, then click “Account” in the dropdown menu. This will take you to your Account Page.
3. Open the Subscription tab. To the right of your membership, you will see a link that says “Cancel.” On a mobile device, it appears below “Actions.”
4. Click “Cancel,” then “Yes” to confirm.
5. To verify that you have cancelled, your Subscription will say “Stopped.” It will still have a status of “Active” until the end of your current billing cycle.

To read about our refund policy, see Billing & Refund Requests.

You must cancel at least 24 hours before your next billing cycle to ensure that your auto-renewal does not begin.

App Cancellation Instructions

If you purchased an auto-renewal subscription through the Apple App Store or Google Play Store, you will need to cancel your subscription on your device and through the respective company. You cannot cancel an Apple or Google subscription on our website or directly in the App.

For directions, open the active subscriptions on your mobile device and cancel from there. These articles provide step-by-step instructions:

• iOS Apple App cancellation instructions
• Google Play cancellation instructions

We do not process App Store billing or accounts, so all billing or cancellation requests must be handled through the corresponding platform.

To request a refund, please follow the steps below:

1. Cancel your membership on your account page under Subscriptions. You can only cancel from where you initiated your membership. You cannot cancel a membership initiated on our website through the App, and vice versa.
2. Email us at [email protected] with your full name, the last four digits of your credit card, transaction date, any other email address you may use, and the amount you were charged. This will help us locate your account and resolve the issue.
3. If you do not hear back within 24 hours, please email again. If you used our support form, double-check that your return email address is spelled correctly.

Please note: If you open a dispute with your credit card company, we will not be able to refund you because your account will be frozen. We will then have to dispute the claim based on the original terms of your contract to protect our business against frivolous claims and dispute fees. Any dispute will nullify our updated grace period.

Auto-Renewal Membership Terms

All of our memberships auto-renew and must be cancelled by each member at least 24 hours before each billing cycle to avoid recurring charges, similar to Netflix, Amazon Prime, Apple, and Google subscriptions.

We offer a five-day grace period. You can email [email protected] to request a refund. If you are within the grace period, we will be happy to issue it. Include your first and last name and the amount of the charge.

Do not contact your credit card company if you want a refund. Otherwise, your account will be frozen and we will have to dispute the claim to protect our business against frivolous claims and dispute fees.

By signing up and agreeing to The Yoga Collective’s Terms & Conditions, you agree that it is your responsibility to cancel your auto-renewal subscription on time if you do not want future charges. This is disclosed before sign-up and on vouchers: the subscription auto-renews at the end of the initial subscription and must be cancelled before it ends to disable auto-renewal.

• To avoid charges on your next billing cycle, cancel at least 24 hours before the subscription is set to auto-renew.
• If you have already been charged, you will have access for the next month or year depending on your subscription. You must still cancel to avoid the following billing cycle.

To cancel, open the Subscription tab under Edit Account, click “Cancel,” and confirm. For more detail, see How To Cancel Your Subscription.

There are several ways to stream videos on your TV:

1. Connect your laptop or iPad to your TV with an HDMI cable. This projects the device’s screen directly to your TV.
2. Use Google Chromecast and cast your video with our App.
3. Use Apple TV and cast your video with our App, or watch through Safari.
4. Use Amazon Firestick and cast with our App, or use the Firefox or Silk browser.
5. Use a Smart TV browser. Some Smart TV browsers are not configured to work with Vimeo, which we use to stream our videos, and may have trouble with specific site features. If you cannot reach the login page from the homepage, enter www.theyogacollective.com/login/ directly in your browser.

Some Smart TV browsers may not be compatible with every website and may have trouble selecting certain fields, such as the Login button or username field. Smart TVs are configured differently, so we recommend one of the other methods above when this happens.

Are you having trouble registering, logging in, or using a coupon?

If your coupon code is not working, there is a good chance you are using the wrong sign-up page. Make sure you are using the unique link to the sign-up page provided with your code, often found in the Redemption Instructions of your Voucher.

This will take you to the direct sign-up page where you can use your code. The page can only be accessed using the unique link provided in your voucher.

Please also double-check your code. Our codes are not case-sensitive.

All subscriptions require a credit card upon sign-up and will auto-renew unless cancelled. If you want to cancel, you must do so at least 24 hours before your next billing date to avoid the next billing-cycle charge. For more information, read How To Cancel Your Subscription.

If you are still having issues, contact customer service at [email protected]. Someone from our team will respond within 24–48 hours.

If you purchased your membership from a third party or received a coupon code from a third party, follow that party’s redemption instructions or read our Registration Help article.

You can also contact customer service at [email protected] for further support.

If you are using our App, simply tap on the cast icon in the corner of your video player. Make sure your phone is on the same Wi-Fi network as your Chromecast.

First, connect the mobile device with the cast device. Once you are connected, press play on the video on the mobile screen to start casting on the TV. You will need to press the cast icon in the upper-right corner of your video screen.

To Chromecast on your laptop or from our website, you will need to use the “Cast or Mirror” feature and mirror the entire screen to your TV. The video player itself does not have a cast feature like YouTube videos do, so you will not be able to cast from the actual video player.

How to cast or mirror your screen in Chromecast

1. In the Chrome browser on your computer, click the three dots in the upper-right corner.
2. Scroll down the menu and click “Cast.”
3. In the window that appears, choose the device or TV you want to cast to.

Your computer screen or browser should appear on the device or TV. You can now navigate our site, or any other site, using your computer and it will be mirrored to your TV.

All of our videos are hosted and streamed from Vimeo. If you are having an issue, we suggest the following fixes:

1. Refresh the page.
2. Clear your web browser’s cache.
3. Update your browser to the latest version. We recommend Chrome where possible. Safari and Firefox also work; Internet Explorer is not recommended.
4. Manually change the resolution to a lower setting in the video player. Click the gear button in the lower-right corner and select 720, 540, or as low as 360. The default “Auto” setting may select a resolution that is too high for your connection.
5. If the connection is slow or not buffering smoothly, allow the video to load for a minute before beginning. Play the video, then pause it. The video will continue to load and the progress bar will move forward.
6. Wait for your connection to improve, or reboot your router to reconnect to your internet provider.
7. If needed, upgrade your internet connection. A speed around 25 Mbps should stream high-definition video without an issue.

You can also visit the Vimeo Help Center for more tips.

Please note that internet speeds vary by time, place, connection, and provider. You may occasionally encounter a period when your provider is simply slow.

We do not have a native Roku App. Roku is a specific technology, and developing an App just for Roku would be an entirely new build that is not feasible for our company at this time.

To see other ways to watch on your TV, read How To Watch Videos on TV.

The only way to watch using Roku is through an App called iWebTV. This mobile App allows you to stream any video detected in your internet browser.

1. Download iWebTV on your mobile device from the Apple App Store or Google Play Store.
2. Download iWebTV on your Roku from the Roku Store.
3. Go to www.theyogacollective.com on your mobile device.
4. Choose a video. A casting button should appear so you can send the video to Roku.
5. Open the iWebTV App on your Roku and the video should start streaming.

Style Glossary

See below for detailed descriptions of our different styles of yoga and meditation.

Vinyasa Flow

The Sanskrit word Vinyasa (pronounced “vin-yah-sah”) means “to place in a special way.” In Vinyasa Flow, this idea translates as linking breath to movement. This class style has roots in the Ashtanga tradition and is uniquely sequenced depending on each instructor’s style and creativity. As the name suggests, get ready to flow from posture to posture.

Power

Power is an active and athletic style of yoga that focuses on building strength by holding postures for long intervals. Like Vinyasa Flow, it evolved from the more rigid Ashtanga tradition and allows each instructor to bring their own unique sequencing and style.

Hatha

Hatha yoga is a general term for a variety of yoga styles that focus on physical postures. When a class is described as Hatha, it generally means there will not be as much flow or cardio. It can still be challenging and strengthening by bringing you deeply into postures and holding you there.

Yin

Yin is a quiet, meditative yoga practice, also called Taoist yoga. Yin focuses on lengthening connective tissues and is meant to complement yang yoga. Yin poses are passive: relax the muscles and let gravity do the work. They are held for a long time, so you will practice patience here too.

Restorative

Restorative yoga is a relaxing way to soothe frayed nerves. Restorative classes use bolsters, blankets, and blocks to prop students in passive poses so the body can experience the benefits without exertion. A good restorative class is more rejuvenating than a nap.

You may spend as long as 20 minutes in each of four or five simple poses, often modifications of standard asanas. Strategically placed props help you sink into deep relaxation. It is better not to fall asleep, though.

Kundalini

The practice of Kundalini yoga features constantly dynamic and invigorating poses. Its fluidity is intended to release Kundalini, or serpent, energy in your body. Think of it as an energy supply coiled like a sleeping snake at the base of the spine. The practice aims to awaken that energy and move it upward through the body.

Meditation

Meditation is a practice in which an individual trains the mind or induces a mode of consciousness, either to realize a benefit or as an end in itself.

The term covers a broad variety of practices designed to promote relaxation, build internal energy or life force, and develop compassion, love, patience, generosity, and forgiveness. Some forms aim for sustained single-pointed concentration that supports a durable sense of well-being during everyday life.

Ashtanga

Ashtanga is based on ancient yoga teachings and was popularized in the West by Pattabhi Jois in the 1970s. It is a rigorous style that follows a specific sequence of postures and, like Vinyasa, links every movement to a breath. The difference is that Ashtanga performs the same poses in the same order. It is a hot, sweaty, physically demanding practice.

Six established and strenuous pose sequences are practiced sequentially as progress is made. Ashtangis move rapidly from one pose to the next with every inhale and exhale. Each series of poses linked by the breath is called a Vinyasa.

Class Level Glossary

Level 1 is for beginner yogis starting their journey. These classes are slower paced and focus on alignment and how to properly get in and out of each pose or posture.

Level 1/2 classes are great for Level 1 yogis looking to transition into Level 2, or for more advanced yogis looking for a basic, well-rounded class. They include Level 1 poses and introduce Level 2 poses.

Level 2 classes are perfect for the intermediate yogi. They are well-rounded classes that will get you working hard. They include intermediate and may introduce some advanced postures.

Level 2/3 classes may be faster paced and aimed toward a more challenging and rigorous workout. They include intermediate and may include advanced postures.

Level 3 classes teach advanced postures, including deep twists, inversions, and arm balances.

The Yoga Collective App is available on the Apple and Google Play Stores. You can download our App for free on the Apple App Store or Google Play Store via your mobile phone.

If you are already a member at The Yoga Collective, you can use your existing username/email and password to log in. There will be no additional charges if you are an existing member.

All of your settings and favorite classes will cross over to create a seamless experience whether you are using the App or the Website.

If you are not a member of The Yoga Collective, you can choose to either sign up on our website or in your respective App Store. It’s your choice.

Please keep in mind that wherever you sign up is where your account billing details will remain. If you wish to cancel your account or change your billing information, you will need to initiate those processes on the site or store where you initially signed up.

For more information on Apple/Google Store charges, read App Billing Questions.

In order to view the videos via our app on your Firestick, you will need to install the following App on your FireTV:

AirScreen

Please ensure that your phone is connected to the same Wi-Fi as the Firestick. Then you will be able to cast from your phone to FireTV.

App Cancellation

If you purchased an auto-renewal subscription through the Apple App Store or Google Play Store, you will need to cancel your subscription on your device and through the respective company. You cannot cancel a subscription initiated through Apple or Google on our website or through our App.

We do not process the billing or handle account details on our side, so all billing and cancellation requests must be handled through the corresponding platform.

For directions, contact the respective company or use the step-by-step articles below:

• iOS Apple App cancellation instructions
• Google Play cancellation instructions

If you purchased a subscription through the Apple App Store or Google Play Store, you will need to contact them directly for refund requests or billing questions. We do not have access to their funds or systems.

Please also read App Cancellation.

If you signed up on our website and want to check your subscription and account details, follow these steps:

1. Log in with your username and password at TheYogaCollective.com.
2. Click “Yoga Profile,” then scroll down to “Account.”

There are three tabs on the Edit Account page:

1. Home shows your name and email and includes a password reset option. You can also change your email here. Please note that an email change only changes where you receive account and newsletter emails. Our membership system does not allow username changes, so your username will remain the email you initially used to sign up.
2. Subscription shows your subscription details, including your next billing cycle. You can update your credit card or cancel your subscription here.
3. Payments shows your payment history.

If you signed up on a mobile device, tap the menu icon in the upper-left corner. Under your name, there will be a link to “Edit Profile Settings.”

If you have forgotten or lost your password, you can reset it on the login page. Click forgot password and you will receive an email with a link where you can reset it. Be sure to check your spam or junk folder if you do not see the email in your inbox.

You can also email [email protected] and request a password reset.

Issue: If the audio is not syncing with the video, this is most likely the result of dropped frames.

Why: Dropped frames can occur if your machine or device cannot keep up with the video data being transferred. If your system cannot process higher-quality video, it may skip frames, which can cause the audio to become out of sync. This tends to happen most often when multiple programs are running while you view the video.

Try this fix: Close unused applications or browser tabs, and update your browser and graphics card.

For additional help, visit the Vimeo Help Center.